Thuya - Bi-Phase Makeup Remover

1. Refund Policy

1.1 Final Sale and Discontinued Items

Any products marked as "Final Sale" or "Discontinued" do not qualify for refunds, credits, or returns. Please consider your purchase carefully before buying such items.

1.2 Eligibility for Returns

Unused and unopened items purchased from Creata Beauty may be returned for store credit or a refund, provided they meet the following criteria:

• All returns must be accompanied by the original invoice received in person or in your shipment.
• The merchandise must be in its original condition, including the original packaging, and must be UNOPENED.
• Returns must be initiated within 7 days of receiving your shipment or within 7 days of the date listed on your sales receipt. If returning the product within this time frame is not possible, you must notify us of your intent to return before the 7th day.
• We can only process returns and refunds for items purchased directly from Creata Beauty.

1.3 Re-Stocking Fee

In certain cases, a re-stocking fee of up to 25% may be applied to returns. The determination of this fee will be at the discretion of the store manager.

1.4 Sale Items

All items purchased on sale are considered final sale and are not eligible for returns, exchanges, store credits, or refunds.

1.5 Shipping Costs and Return Shipping Labels

Please note that customers are responsible for shipping costs in cases of returns due to customer error. If the return is necessitated by damage, defects, or the shipment of an incorrect item, a return shipping label will be provided at no expense to the customer.

1.6 Return Approval

All returns must be approved by Creata Beauty before being shipped. Unauthorized returns are not the responsibility of Creata Beauty and will not be accepted.

1.7 Reporting Order Discrepancies

If your order contains discrepancies resulting in a credit or refund, please report the issue to Creata Beauty within 7 days from the date of receipt.

1.8 Non-Returnable or Non-Refundable Items

• Creata Beauty will not exchange or provide in-store credit for items returned more than 7 days after the date indicated on the invoice.
• Opened items are not eligible for return unless they are defective or damaged upon receipt.

We value your satisfaction and are here to assist you with any questions or concerns you may have regarding our refund policy. If you need further assistance, please don't hesitate to contact our customer support team.